High season has come and after the Songkran and Easter holidays its going, going, gone. Talk to any hotelier
about the outlook post April and there is a far away, glazing of the eyes, not unlike a poached salmon on one
of those 5 star brunch buffets. More often then not after a bit of introspective soul searching minutes, cough
and sputters like warming up the car on a winter’s morning and the word most often are "its pretty grim or
we are looking at a lot of empty beds for the next 6 months."
So what indeed is to be done about the calamity as we enter the perils and pitfalls of ‘no season.’ In this
instance Phuket is not unlike anywhere in a global recession and virtually every market in the world is
scrambling for what crumbs are left in tourism and travel dollars for the remaining part of 2009. Over the
past 2 ½ years since I started writing ‘Property Watch’ the need for a destination marketing initiative has
come to print more times then I can even recall and at no such time as before is it more relevant.
Let’s do the math. Phuket has over 40,000 registered tourism establishment rooms for sale. Taking 6
months of 'no season' and this equates to 7,200,000 available room nights. Say we assume there is normally
an average of 50% occupancy during this time and that 3,600,000 room nights needed to achieve this
figure. Taking a more pragmatic approach and say another approach is of the 40,000 rooms, 10,000 are of
international standard hotels, record and branded products. This means at 50% occupancy 900,000 room’s
night are needed. Many hoteliers are saying low season forecasts are instead of 50% occupancy, many
properties are imagining a scenario where half that occupancy or 25% is achieved across the board.
Remember these are averages some hotels are higher and others are low so take that into consideration. At
risk currently in the market are 450,000 room nights.
How are we doing to fill these rooms? Going back to our previous columns, it’s understood that TAT has a
national agenda and even Phuket is lumped into Southern Thailand so there is no direct focus on this
market alone. The Thai Hotel Association is a national forum. Phuket continues to have a revolving door at
the Governor’s office and tourism while important is just part of a current agenda that has a few people in
red shirts perhaps that cause a distraction from our islands on situation. Airport fees here go to AOT which
is again a national organization. The Or Bor Jor in the past has focused on creating projects such as the
Phuket Gateway and also has its own issue in collecting the controversial room taxes from a good part of
hotels in Phuket.
It’s safe to say tourism for the most part is on autopilot here and it’s up to private
industry to sort out the issues. So we know the problems, its how to address these?
ACCOR the French hotel chain with brands such as Novotel, Mercure, Pullman, and IBIS earlier this year
created a 1,000,000 room “Super Sale” event on its online global distribution system. They sold rooms for a
period of time (April to July), prepaid, no transferable and only on the internet for a period of a few days. We work closely with a ACCOR hotel in Hong Kong and that property was able to gain over 6,000 room
nights alone or close to 20% of its occupancy with the promotion. Best of all the revenue was prepaid so
cash flow was there to support important things like staff salaries and operations. That given room rates
were deeply discounted which made the offer compelling, but in the end Asia is coming into a critical time
and you can’t take profit % to the bank, you gotta show up with money.
While there are lots of ideas for image campaigns or promotions what Phuket needs is a tactical coordinated
great sale of hotel rooms in the market. With so many international brands run by hotel management
companies, many hotels having marketing alliances with marketing groups such as Leading, Preferred,
World or Small Luxury at the same time these companies have their own agenda in addressing all their
markets and clients. This island needs an overlay solution that rises above all of these and can get to
international distribution with an offer no one can refuse.
Look at who has this and it’s mainly companies such as Phuket.com, Hotels.com, Expedia, AsiaRooms
etc..who already have a set up to take booking and international distribution to do so. Going into ‘no season’
there are certain markets that can deliver - North Asia (Korea and Japan), Australia/New Zealand, Middle
East and regional (HK/Singapore) so perhaps the low cost airlines like AirAsia, and Tiger who work with
online hotel distribution. What we need now is not rhetoric but organizations to take the lead like Laguna,
Marriott, the Thai Hotel Association and even groups like SKAL to set up and coordinate with these internetplayers to get this thing going.
At the end of the day 450,000 rooms means many businesses will stay open instead of folding, jobs
retained, education continues for sons and daughters of hotel staff or service industry staff who rely on this
and recognition of the industry that drives this islands economy. Looking at ‘no season’ its safe to say the
house is on fire and we can hold out hope that action will be taken, new ideas come forward but those which
create short term tactics for survival. As often it’s the first step that’s the hardest...